{"id":3280,"date":"2023-06-05T14:18:14","date_gmt":"2023-06-05T12:18:14","guid":{"rendered":"https:\/\/welcome-am.com\/?post_type=portfolio&#038;p=3280"},"modified":"2026-03-10T13:17:25","modified_gmt":"2026-03-10T12:17:25","slug":"atencion-al-cliente","status":"publish","type":"portfolio","link":"https:\/\/welcome-am.com\/index.php\/portfolio-item\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div id='welcome'  class='av-layout-grid-container av-hcchrk-f02132dd5b5aabc180eba10337a492be entry-content-wrapper main_color av-fixed-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fi95wg-0e0371a1f2608046c64c94412d0846cd\">\n.flex_cell.av-fi95wg-0e0371a1f2608046c64c94412d0846cd{\nvertical-align:middle;\nheight:15px;\nmin-height:15px;\npadding:0px 0px 0px 0px;\nbackground-color:#30afc8;\n}\n<\/style>\n<div class='flex_cell av_one_full av-fi95wg-0e0371a1f2608046c64c94412d0846cd no_margin  avia-builder-el-1  avia-builder-el-no-sibling  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-1dyrm8-94466c8dbf070fa5e2ce868b0cba3434 entry-content-wrapper main_color av-flex-cells  avia-builder-el-2  el_after_av_layout_row  el_before_av_layout_row  av-cell-min-height av-cell-min-height-25 grid-row-not-first  container_wrap sidebar_right'   data-av_minimum_height_pc='25'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bvhy0w-9485703042fefa7be250780a8e275b12\">\n.flex_cell.av-bvhy0w-9485703042fefa7be250780a8e275b12{\nvertical-align:top;\npadding:100px 100px 100px 100px;\n}\n<\/style>\n<div class='flex_cell av_one_half av-bvhy0w-9485703042fefa7be250780a8e275b12 no_margin  avia-builder-el-3  el_before_av_cell_one_half  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-liitjkfw-3b94d26d74674c2fb4d15f4016049c90\">\n#top .av-special-heading.av-liitjkfw-3b94d26d74674c2fb4d15f4016049c90{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-liitjkfw-3b94d26d74674c2fb4d15f4016049c90 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-liitjkfw-3b94d26d74674c2fb4d15f4016049c90 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-liitjkfw-3b94d26d74674c2fb4d15f4016049c90 av-special-heading-h1 blockquote modern-quote  avia-builder-el-4  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Atenci\u00f3n al cliente<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11yvs0-9266e76e969149663193bde70db9b8c1\">\n.flex_cell.av-11yvs0-9266e76e969149663193bde70db9b8c1{\nvertical-align:top;\npadding:100px 100px 100px 100px;\nbackground:url(https:\/\/welcome-am.com\/wp-content\/uploads\/2022\/02\/BIT5819-scaled.jpg) 100% 50% no-repeat scroll ;\n}\n<\/style>\n<div class='flex_cell av_one_half av-11yvs0-9266e76e969149663193bde70db9b8c1 no_margin  avia-builder-el-5  el_after_av_cell_one_half  avia-builder-el-last  avia-full-stretch' ><div class='flex_cell_inner'><\/div><\/div><\/div><div id='welcome'  class='av-layout-grid-container av-90kqog-f12f95cf2bd1db94c977459dde55c266 entry-content-wrapper main_color av-fixed-cells  avia-builder-el-6  el_after_av_layout_row  el_before_av_hr  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6txt3k-6588d083b8663f742f5339123a177537\">\n.flex_cell.av-6txt3k-6588d083b8663f742f5339123a177537{\nvertical-align:middle;\nheight:15px;\nmin-height:15px;\npadding:0px 0px 0px 0px;\nbackground-color:#30afc8;\n}\n<\/style>\n<div class='flex_cell av_one_full av-6txt3k-6588d083b8663f742f5339123a177537 no_margin  avia-builder-el-7  avia-builder-el-no-sibling  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<\/div><div id='after_grid_row_3'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3280'><div class='entry-content-wrapper clearfix'><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5b4ffk-7e23c220fd890b13e5e73aedcb81bbc0\">\n#top .hr.hr-invisible.av-5b4ffk-7e23c220fd890b13e5e73aedcb81bbc0{\nheight:70px;\n}\n<\/style>\n<div  class='hr av-5b4ffk-7e23c220fd890b13e5e73aedcb81bbc0 hr-invisible  avia-builder-el-8  el_after_av_layout_row  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-liitka8f-bdbcecf73cecd04273ab678aef9af20f\">\n#top .av_textblock_section.av-liitka8f-bdbcecf73cecd04273ab678aef9af20f .avia_textblock{\nfont-size:15px;\n}\n<\/style>\n<section  class='av_textblock_section av-liitka8f-bdbcecf73cecd04273ab678aef9af20f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Welcome Asset Management SGIIC, S.A. pone a disposici\u00f3n de su clientela un S.A.C., que se crea al amparo de lo establecido en la Ley 35\/2003, de 4 de noviembre, de Instituciones de Inversi\u00f3n Colectiva, y la Orden ECO 734\/2004, de 11 de marzo, cuyo objeto ser\u00e1 atender y resolver quejas y reclamaciones. Asimismo, existe un Reglamento para la Defensa del Cliente accesible desde esta p\u00e1gina.<\/p>\n<p>Los clientes pueden presentar sus reclamaciones o quejas en primera instancia, al titular del S.A.C. de Welcome Asset Management SGIIC, S.A.:<\/p>\n<ul>\n<li><a href=\"mailto:sac@welcome-am.com\">sac@welcome-am.com<\/a><\/li>\n<li>Paseo de la Castellana 110, 4 planta, 28046, Madrid.<\/li>\n<li>917 829 206<\/li>\n<\/ul>\n<p>En caso de no conformidad con la Resoluci\u00f3n adoptada por el departamento de Atenci\u00f3n al Cliente, en segunda instancia podr\u00e1n dirigirse a la oficina de atenci\u00f3n al inversor de la CNMV:<\/p>\n<ul>\n<li><a href=\"https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=1\">Env\u00edo electr\u00f3nico de su consulta.<\/a><\/li>\n<li>Tel\u00e9fono de atenci\u00f3n al inversor: 900 535 015.<\/li>\n<li>Formulario dirigido al Servicio de Reclamaciones de la CNMV: C\/ Edison, 4, 28006 Madrid \u2013 C\/ Bolivia 56, (4 \u00aa Planta) 08018 Barcelona.<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='welcome'  class='av-layout-grid-container av-3x8ink-9581d693106ccc4da57e61e60c6a305e entry-content-wrapper main_color av-fixed-cells  avia-builder-el-10  el_after_av_textblock  avia-builder-el-last  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-228ly8-a22871e25224e603109f5b86cd49a2d3\">\n.flex_cell.av-228ly8-a22871e25224e603109f5b86cd49a2d3{\nvertical-align:middle;\nheight:15px;\nmin-height:15px;\npadding:0px 0px 0px 0px;\nbackground-color:#30afc8;\n}\n<\/style>\n<div class='flex_cell av_one_full av-228ly8-a22871e25224e603109f5b86cd49a2d3 no_margin  avia-builder-el-11  avia-builder-el-no-sibling  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":7699,"comment_status":"open","ping_status":"closed","template":"","tags":[],"portfolio_entries":[],"class_list":["post-3280","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/portfolio\/3280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/types\/portfolio"}],"replies":[{"embeddable":true,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/comments?post=3280"}],"version-history":[{"count":9,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/portfolio\/3280\/revisions"}],"predecessor-version":[{"id":7751,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/portfolio\/3280\/revisions\/7751"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/media\/7699"}],"wp:attachment":[{"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/media?parent=3280"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/tags?post=3280"},{"taxonomy":"portfolio_entries","embeddable":true,"href":"https:\/\/welcome-am.com\/index.php\/wp-json\/wp\/v2\/portfolio_entries?post=3280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}